Integrations and Add-ons Posts

How Calldrip Uses the Pipedrive and Help Scout Integration

About Calldrip:

Calldrip is a company that allows you to connect with leads while they are still on your site. Once you connect any page, whether it be a social media, landing page, or your homepage, Calldrip will forward the leads to your cell phone, giving you the lead’s name and source. They have locations in both the U.S. and the U.K. and work with many different sectors, including retail, healthcare, finance and technology.

Introduction

Up to 71% of the leads your company generates could be wasted. Calldrip’s mission is to increase awareness and ensure that all leads are contacted within seconds of the initial inquiry — all that you have to do is answer the phone and Calldrip takes care of the rest. But how exactly is “the rest” handled?

It’s not an easy feat — which is where Pipedrive’s and Help Scout’s integration comes into play. (more…)

Why (and How) Sales and Customer Service Teams Should Be Aligned

Pipedrive and Helpscout Sales and Customer Service Teams Should Be Aligned.

Let’s talk about something important. Sales and customer service teams are often at odds. And when they are it’s your customer — and ultimately your company — who suffers.

You want sales to trust support and support to trust sales. For that to happen, both teams need to agree that their end goal is the same: a positive customer experience. When sales and customer service teams have a productive, collaborative partnership, they can make exponential gains toward that ultimate shared goal.

Alignment between sales and customer service begins with a fresh perspective on how each team contributes to the customer acquisition and development process, and with developing a process for working with customers across teams. (more…)