Seamlessly Call Your Customers from Pipedrive with the Kixie Integration

kixie pipedrive integration

The importance of calling your prospects can’t be overstated. It’s a surefire way to find out their needs and close deals.

How important exactly? For SeamlessDocs, 90% of the conversations that take place right before a sale happen on the phone.

Their reps live in Pipedrive, so it made sense for them to use a phone service that centralized their team’s activity in one place.

Kixie is a better business phone service for sales teams, and you can call customers directly from Pipedrive by using the Kixie integration.  The company allows you to automatically create new contacts in Pipedrive, and sync all your Pipedrive call records and recordings from your desk phone and cell phone.

In our first post about Seamlessdocs, VP of Business Development Marc Ende talked to us about the importance of calling their customers and their detailed approach to addressing cold, warm and hot leads. According to Ende, SeamlessDocs’ reps are 75% more successful engaging prospects when they are called as opposed to emailed, and that 90% of the conversations that happen directly before the close happen on the phone. Ende encourages his reps to stay on the phones as much as possible, as clients live on the phones, not in email.

Here’s our interview with Ende about how SeamlessDocs set up the Kixie-Pipedrive integration to keep their reps on the phone and off the computer.

How did you find out about Pipedrive and Kixie, and what kind of a solution were you using beforehand?

We were using for a CRM. I found Pipedrive when I searched for a CRM that fit a B2B sales cycle with large deals and longer sales cycles. I was also looking for a CRM that had a very visual view of deals with a simple UI, and I found Kixie in the connections page within the settings of Pipedrive.

I had reached out to Pipedrive support multiple times asking for a feature like this, and then one day voilà, there it was. It has been a huge lifesaver for our team.

How is the Pipedrive-Kixie integration set up and how difficult was the integration?

It was so easy. I signed up on the Kixie website and then our Kixie rep did the rest. Within days, we received brand new HD VOIP phones with instructions on how to plug them in, and once I plugged them in it worked instantly. The only other step was installing the Chrome extension which just took a couple of seconds.

What kind of results or improvements have you seen since you started using the Pipedrive Kixie integration?

I can say that our sales reps are 10x happier as we have effectively increased their sales efficiency. They are spending less time manually dialing numbers and logging calls.

Now they can focus on what they do best.

Read part one discussing how SeamlessDocs addresses different types of leads over here.  

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Ott Ilves

Ott is responsible for looking after the digital marketing efforts here at Pipedrive.

  • Mr. C.

    This is great… but is this kind of call logging limited to Kixie users?

    We’ve already got another VOIP platform (Vonage Business) rolled out to our entire team, so we’re not interested in switching to Kixie right now, but would love be able have logs of our outbound calls made in Pipedrive.

    Is that possible somehow?

    • Martin Henk

      Hi Mr. C
      This would only be possible if your current provider built a similar integration with Pipedrive to the one Kixie has built. They would capture the call information and pass it back into Pipedrive over our API. Can you please contact your current provider and ask them about it?

    • Hi Mr. C,

      Wanted to reply to your comment. We offer free onboarding with our technical team here in the US. We can reprogram your existing phones or even ship you new phones to try out our service. Many teams start out with 1 user and gradually add more 🙂

  • Would love to see this integration with RingCentral! I think Pipedrive could reach millions of new SMB’s and Mid size companies. I’ve tried every type of phone system, and they’re the best hands down.

    • Hi Juan,

      Jeff here with Kixie. We would be glad to give you a risk-free trial of our service. Many users use our service (for sales users in Pipedrive) + Ringcentral (for normal office users). You can email us at

  • Juan,

    You can already get it to work with RingCentral. Just install their softphone and then change your callto: to point to the RingCentral app.

    I would like to see what has with their Twilio integration. That is cool with auto-dialing ability where you can build your own call list from your contacts. The monthly price is higher with that service though, but this would be nice to have in Pipedrive.

  • Carolyn

    We use Ring Central and would LOVE love to see this integrated with RingCentral. Is that in the horizon?

    • Hi Carolyn,

      We can seamlessly transition your sales users from RingCentral to our service. If you are interested in a trial, email us anytime at

  • Florian Auckenthaler

    wonder what they use for the email campaigns which happen before the qualified leads go into pipedrive? and is there an integration between whatever email system they use and pipedrive?

  • Nikki Bowers

    Can we use the phones we already have or will we need to buy new phones specifically for Kixie?

  • Chris Love

    Hi – do you have a promotional video that shows the feature of this integration? If so, i’d like to see it?

  • Hacken Lee

    Hello Everyone.
    How are you?
    I have got the kixie lead caller form link. how can I use this?

    • Christopher

      Hi there,

      I can’t access the link but you set up the integration in Kixie’s settings.
      Their support should be able to help with this.

  • Hacken Lee

    My Pipedrive has been already integrated with Kixie.
    They said that I need to install the kixie lead caller only.
    How can i do this?