Did you know that 92% of all customer interactions happen over the phone?
Thats a lot of phone time. With so much time allocated to phone calls, you want to analyze your process to make sure you’re maximizing efficiency.
Each rep in your sales team needs to train and improve their phone technique.
You can shave hours off of your month by automating processes and developing the most efficient routine possible. This time can be used to focus on nurturing qualified prospects and closing deals. Sales training pro Mark Hunter – known as The Sales Hunter, says you must always be prepared for your calls in order to be effective and efficient.
“Typically, calls can go one of 3 ways — a gatekeeper answers, it rolls to voicemail or the prospect you want to reach answers. Each one requires a different type of response from you. Be prepared no matter which way it goes.”
There are a number of ways to reduce time wasted during and around calling time. (more…)