Note: This post only applies to users who started using Pipedrive prior December 18th, 2014. If you joined after this date, the Smart Email BCC and new detail views are active on your account by default and there is no need for manual activation.
Late last year, we completely rebuilt the Smart Email BCC feature, as well as our detail views. The new Smart Email BCC feature is more reliable, easier to use, and gives you more control over linking emails to deals. The new detail views are faster, smoother, and give you better information quicker.
What’s changed: Dropbox vs. New Smart Email BCC
Emails instead of Activities
Instead of emails, the old Dropbox system created Activities in Pipedrive and the contents of the email went into Notes. Moreover, there could only be one contact connected to the email, not two, three or more, which often happens with email communication. (more…)