Sept 17th degraded search functionality

UPDATE #2: As of 1:05 PM PDT (8:05 PM GMT) the primary shard index for the affected elasticsearch cluster has been rebuilt successfully. Search is functioning normally again and search performance will continue to improve throughout the day as our replicas are synced back to the primary shard.

 

UPDATE #1: As of 12:39 PM PDT (7:39 PM GMT) we have manually restarted the service and the index is being rebuilt. Search functionality for affected customers will be restored once the index is rebuilt which we estimate within the next 15-20 minutes. Search performance will continue to improve throughout the day as our replicas are synced back to the primary shards.

As of 10:15 AM PDT (5:15 PM GMT) we are aware of degraded search functionality for some select customers. This morning a few of our elasticsearch shards failed leaving one elastic cluster with a suboptimal number of active shards to handle incoming requests. We are very sorry for the impact this may have on your use of Pipedrive today but our operations team is on it and actively investigating a recovery plan.

In the meantime users that were connected to this cluster may continue to experience some degraded search functionality. Closed beta testers in our Gmail Mailbox Beta are also affected as mail may be delayed today. We recommended defaulting back to your normal inbox for the remainder of the day if you are a beta tester of Pipedrive mailbox.

Fortunately, for those of you that need to make use of search today we do have a proposed workaround. You can actually use Pipedrive Filters as a form of advanced search, and this is a best practice we often recommend for people trying to search deeper than the search bar allows them to normally.

To take advantage of this all you need to do is create a Filter that you can then edit later each time you want to search for something different. An example screenshot is below:

Using filters for advanced search
Using filters for advanced search

Below is our support center documentation on Filters as well, in case you wanted to brush up on the power of searching cross-item records easily.

http://support.pipedrive.com/customer/portal/articles/1076914

This blog post will be updated again later today when the index is successfully rebuilt and all functionality is restored.

 

Bulk-editing for activities: one small step for mankind, a giant leap for some of our customers

Pipedrive have now added a feature for bulk-editing activities. This will relieve headaches for many of you, I’m sure.

When I went through our case-log history this morning, I saw that some of you had already asked bulk-editing a couple of years ago. We have a product development principle of only developing features that are needed by more than just a few. The requests about bulk-editing for activities were few and far apart up until recently. As soon as it became apparent how many of you need it, we quickly built the feature.

bulk-editing activities

An example of bulk-editing activities is having a one person leave work. With bulk-editing you are now able to reassign all the cases that belong to that person to someone else – all in one go.

We know you guys want bulk-delete for activities as well, which is why we’re happy to say it’s coming soon.

Billing update

We have a slice of news we’d like to share. We are introducing seat quotas to make adding and removing users to your account easier.

In January this year, Pipedrive launched seat-based pricing, giving total control over the seat count to the customer. This was all great and merry, but the separate invoice that was created every time a new user was added to an account meant an awful lot of headache to companies’ accountants. So rather than continue with headache generation, we decided to implement a small change.

screen_shot_2014-09-04_at_11.04.04_am

We have re-introduced seat quotas, however with the difference that the pricing will remain seat-based. The change is simple – you can now buy seats before adding new users. To reduce the number of seats, remove users from the account first and then click on ‘Remove unused seats’. And when you just want to change users in your account, but keep the same amount of seats, all you need to do is remove one user and add the other – doing this won’t incur any changes to your billing.

The billing page will now show the number of active users / available seats. And the quota progress bar is back in the Settings -> Users page. Otherwise things are pretty similar – you can still buy one seat at a time, but you can also easily buy a large number of seats all in one go.

If you have any questions or feedback, let us know in comments or get in touch.

 

 

Suporte em português a partir de setembro / Portuguese-speaking support now available

Good news for Pipedrive users in Brazil and other Portuguese-speaking markets – Pipedrive is offering Portuguese-speaking support from the 1st of September. 

Boas novas para quem fala português no Brasil e no mundo: suporte em português a partir de setembro

O Brasil foi um dos mercados que mais surpreendeu positivamente o Pipedrive – o crescimento foi constante e rápido. Como resposta, agora oferecemos suporte ao idioma português, o segundo idioma de suporte oficial além do inglês.

E para servir aos mercados de língua portuguesa, temos dois caras sensacionais para vocês – conheçam Joel e Jei!

Jay and Joel

Joel é de Portugal e é um excelente e recente reforço no nosso time, e o Jei passou anos morando no Rio e também é a voz de nossos vídeos de suporte em língua portuguesa. Ambos estão muito animados de passar para o português e ajudá-los em sua língua materna. Eles estarão à disposição entre as 3 e 18h, horário do Rio (estamos na Europa) nos dias úteis.

Você pode falar com eles escrevendo para suporte@pipedrive.com ou ligando para +55 41 3907-5403.

Além de oferecer suporte ativo, também traduzimos os artigos e vídeos mais importantes para português. Eles contêm as respostas à maioria das perguntas que possam existir, então dê uma olhada nelas aqui.

Esse é só o primeiro passo para o Pipedrive na busca de servir melhor nossos clientes no Brasil e em outros mercados que falam português. Vocês vão ver nossa base de conhecimento em português continuar crescendo e outras medidas do nosso lado para atender às necessidades dos mercados brasileiro e outros que também falam português!

P.S. Um cofundador do Pipedrive estará no Brasil em novembro e ficará feliz de se encontrar com clientes atuais e potenciais. Entre em contato via ragnar@pipedrive.com.

Boa caça aos negócios!

Scheduled maintenance on August 23, 2014

UPDATE 3: As of 12:00 am PDT (7:00 am GMT) the maintenance window has been closed and all work has completed successfully. Search performance may be degraded temporarily as our elastic shard indexes are automatically rebuilt, but the system is otherwise stable and all services are online.

UPDATE 2: As of 11:15 pm PDT (6:15 am GMT) our datacenter partners have corrected the issue that was preventing our validation and services are being restarted accordingly. We estimate a further testing period of approximately 30m as we measure performance across the network before we close the maintenance window.

UPDATE 1: As of 10:35 pm PDT (5:35 am GMT) the scheduled work has been completed by our datacenter partners however it has not yet passed validation with the Pipedrive operations team. We are continuing to test and validate until we are satisfied with the internode connectivity this maintenance was meant to address.

We will update this post with more information as we have it, but currently we must extend the maintenance window to ensure proper validation of the new components.

Scheduled maintenance window:

  • Saturday, 8/23/2014 @ 8:30 pm – 10:30 pm PDT  (Sunday, 8/24/2014 @ 3:30 am –  5:30 am GMT)

To enhance stability we’ll be working with our datacenter partners to perform a scheduled maintenance of various network components comprising the Pipedrive infrastructure on Saturday, Aug 23, 2014 between 8:30 PM and 10:30 PM PDT. The Pipedrive application should be generally available throughout the maintenance window but performance may suffer and some services may be delayed temporarily. Following the completion of work some services may need to be restarted which could disrupt active sessions temporarily for a brief period of a few minutes at a time. We recommend you plan accordingly and apologize for the short notice.

We will update this blog post again once the maintenance has been completed successfully.

Aug 20th degraded search functionality (FIXED)

UPDATE #2: As of 1:39 PM PDT (8:39 PM GMT) mailbox beta has completed syncing and mail should be back to real-time delivery again.

UPDATE: As of 1:12 PM PDT (8:12 PM GMT) the impacted shard’s elastic index has been successfully rebuilt and search should be functioning again. Search speed/performance may be slightly degraded for some users while our replicas are synced but will speed up throughout the day as these tasks are completed automatically. Mailbox beta users should begin seeing mail again though there may be a slight delay as a large batch of messages needs to be processed now.

As of 10:05 AM PDT (5:05 PM GMT) we are aware of degraded search functionality for some select customers. We are very sorry for the impact this may have on your use of Pipedrive today. This morning it appears one of our elasticsearch shards failed and the automatic recovery did not function properly. We are investigating why to mitigate this in the future and we have manually restarted the service – it is running again but rebuilding the index will take several hours today.

In the meantime users that were connected to this shard may continue to experience degraded search functionality. Closed beta testers in our Gmail Mailbox Beta are also affected as mail may be delayed today. We recommended defaulting back to your normal inbox for the remainder of the day if you are a beta tester of Pipedrive mailbox.

Fortunately, for those of you that need to make use of search today we do have a proposed workaround while the index is rebuilding. You can actually use Pipedrive Filters as a form of advanced search, and this is a best practice we often recommend for people trying to search deeper than the search bar allows them to normally.

To take advantage of this all you need to do is create a Filter that you can then edit later each time you want to search for something different. An example screenshot is provided below:

Using filters for advanced search

Using filters for advanced search

Below is our support center documentation on Filters as well, in case you wanted to brush up on the power of searching cross-item records easily.

http://support.pipedrive.com/customer/portal/articles/1076914

This blog post will be updated again later today when the index is successfully rebuilt and all functionality is restored.

 

Scheduled maintenance on Aug 9, 2014

Update 9:15 AM GMT: This maintenance is completed by now. During the maintenance we were able to have an important piece of configuration of a storage mount patched that had previously caused some trouble during moments of higher system load. Thank you for your patience.

Original info, posted yesterday: To increase stability, we’ll be doing a scheduled maintenance to one of the database hosts on Saturday, Aug 9, 2014 between 7 AM and 9 AM GMT time. A portion of our users will be seeing the maintenance notice for up to 30 minutes. We are very sorry for the inconvenience and the short notice. We’ll keep this post updated with details as the maintenance happens.

August 7th connectivity issues (FIXED)

As of 7:15 pm Pacific Daylight Time we are aware of network problems within our datacenter. Pipedrive users may encounter yellow error screens or 502 gateway errors intermittently. We’re very sorry for the interruption to your work but we’re on it and working toward an expedient resolution. We will update this post every 30 minutes whether we have new information to report or not.

Update 3:00 GMT (8:00 PM PST): Access to the application is now restored. We will continue to monitor Pipedrive performance closely throughout the night.

Search functionality degraded — we are on it

On Mon, July 28th 2014 between 5:00 and 7:15 PM GMT/UTC, the search functionality and access to certain email functionality was degraded for a segment of customers due to failure of part of the data center network. We resolved the issue together with our data center network provider.

UPDATE: By 7:15 PM GMT/UTC, the services have been restored and everything should be up and running without any more issues.

I am very sorry for the inconvenience. We constantly monitor the performance of Pipedrive so we were aware of this situation as it was developing and did everything we could to restore it ASAP.

Close the feedback loop with daPulse

daPulse is a collaboration tool that “gets everyone in sync by showing them the big picture. Instead of separating people by giving each a separate to-do list, daPulse shows a unified view, groups people together and helps them move fast in the same direction”. If this sounds interesting, you’ll be pleased to learn daPulse have recently added a Pipedrive integration.

The integration takes Deals that have been moved to the next stage and Notes sales people write in Pipedrive and turns them into updates pushed into the daPulse Sales feed. And you can comment and give “thumbs up” to each activity.

pipedrive-dapulse-integration-updates-inbound

The way “Won” deals are displayed is especially nice:

pipedrive-dapulse-integration-success-we-won-another-deal

When Notes in Pipedrive are visible to everyone, sales people have an easy way to share customer insights. According Iden Hershko from daPulse’s Customer Success team: the loop is closed when Product, R&D and Marketing act on these insights, and then watch improved results coming back from Sales. It also helps a lot to keep our Sales team happy and motivated. Anyone in our company who follows the Sales news feed, whether from Management, Product or Marketing, sees each successful sale. This gives the people in Sales company-wide recognition for their efforts and a celebration of their success.

daPulse has made a generous 50% discount to anyone that signs up to a free 30-day trial via clicking on this link. Alternatively, see how daPulse team uses the Pipedrive-daPulse combo.